Why are my screenshots the wrong size?
If you're seeing errors while uploading screenshots to the App Store, it's usually due to a dimension mismatch.
By default, AppLaunchpad generates screenshots in 1290 × 2796 resolution, which corresponds to 6.9-inch iPhone devices.
Many users accidentally try to upload these screenshots into the 6.5-inch slot, which leads to upload errors.
✅ Correct way to upload screenshots
Upload 1290 × 2796 screenshots to the 6.9-inch display section in App Store Connect
Do NOT upload them to 6.5-inch slots
👉 Apple automatically resizes your 6.9" screenshots for smaller devices (including 6.5")
For full details, refer to Apple’s official guide:
https://developer.apple.com/help/app-store-connect/reference/app-information/screenshot-specifications/
🔄 Need screenshots for other sizes (6.5", iPad, etc.)?
You have two options:
Option 1: Let Apple handle it (Recommended)
Just upload 6.9" screenshots
Apple will scale them automatically
Option 2: Generate specific sizes manually
If you want full control over each size:
Open your design in AppLaunchpad
Clone it to another device size (e.g., 6.5", iPad)
Export the new screenshots
Follow this step-by-step guide:
https://intercom.help/theapplaunchpad/en/articles/13744864-clone-a-design-to-another-device-size
🚨 Common mistakes to avoid
Uploading 6.9" screenshots into 6.5" slots
Assuming all screenshot sizes are interchangeable
Not using the correct resolution for each device category
💡 Summary
AppLaunchpad exports 6.9" screenshots (1290 × 2796) by default
Upload them to the 6.9" section only
Apple handles resizing automatically
Use cloning if you need custom sizes