Sound too good to be true?

We can assure you there are no hidden costs. 

For transparency, here's a list of all the possible costs that you might be charged at different points in your membership.

Standard charges

Joining fee

There is a one-time joining fee of £19.99 for each member.

Monthly price

This is different for each bike and can be found at each bike's product page. Your first monthly payment will be taken by card at checkout, and your subsequent payments will be taken by direct debit.

Included services

Exchanges after 18 months

Once you have had your bike for 18 months, you are entitled to a free exchange.

Ownership after 30 months

If you make 30 months of payments for the same bike, you are allowed to keep it at no extra cost.

Delivery

Delivery is free for all orders which don't involve an exchange.

Additional services

Early exchanges

Early exchanges cost a flat fee of £19.99, which includes both delivery of your new bike and collection of the old one. 

Early ownership

If you would like to buy the bike from us early, this will cost the sum of your remaining payments, with a 10% discount.

Cancellation

Cancellations cost £29.99, which includes collection of your bike and dispatch of a box to pack it up if required. This charge does not fully cover the cost of handling cancellations and we don't profit from this.

Extraordinary charges

Damage

We accept that a certain amount of wear and tear will be caused by normal use of the bike. We also give our bikes a full service before we send them out again.

If the bike is returned with damage that couldn't have possibly been caused by normal, considerate use, we may have to charge a fee. This will be the price of any parts, plus labour.

Theft

It is your responsibility to keep your bike safe. If it is lost or stolen, you will have to pay the remaining monthly payments.

Missed collections

If you repeatedly miss your chosen collection dates, we may have to charge an additional fee to cover our costs. We ask you to be considerate to the other members of the club.

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