All purchases are final and non-refundable. However, if you need to reschedule your booking at The Cauldron or Wizard Exploratorium, you can do so up to 48 hours before your reservation through our self-serving "move booking" feature here. You'll need to have your Booking Reference number handy.
You are not able to move or reschedule your booking if it is within 48 hours. Please contact Customer Support with any questions. We'll do our best to accommodate your new plans, subject to availability.