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Welcome to the Help Desk
What are your locations and hours of operations?
How do I change my booking?
Can I cancel or reschedule my reservation at The Cauldron or Wizard Exploratorium?
Can I change my tickets to a different day or type at The Cauldron or Wizard Exploratorium?
Can I switch my reservation to another venue?
Can I switch my reservation to another venue?
Can I transfer my reservation to another person?
Are tickets refundable at The Cauldron and Wizard Exploratorium?
Do you offer venue buy-outs, private room rentals, and space rentals?
Can I personalize my group event at The Cauldron or Wizard Exploratorium?
Are there discounts available for group bookings?
Do you host kids birthday parties?
Do you host adult birthday parties?
How do payments for Group Bookings work?
Are there fees for group bookings at The Cauldron and Wizard Exploratorium?
Are there any age restrictions for participating in activities at The Cauldron or Wizard Exploratorium?
Is there a payment processing fee for tickets at The Cauldron and Wizard Exploratorium?
Are tickets refundable?
What happens if I damage or lose my rented magic wand at The Cauldron or Wizard Exploratorium?
Can I request a refund if I am dissatisfied with my experience at The Cauldron or Wizard Exploratorium?
What happens if I arrive late for my booking?
Can I order food during my Immersive Experience at The Cauldron?
What COVID-19 safety measures are in place at The Cauldron and Wizard Exploratorium?
What should I do if I become ill and have a booking at The Cauldron or Wizard Exploratorium?
Are there any changes or updates to The Cauldron's Terms and Conditions?
Do I need to wear a mask and gloves at The Cauldron or Wizard Exploratorium?
Will there be temperature checks at The Cauldron Co. venues?
Do I need to bring my ID to The Cauldron or Wizard Exploratorium?
Can I bring food or drinks from outside into The Cauldron or Wizard Exploratorium?
Can I leave my luggage at The Cauldron venue?
Can I leave my pram/stroller at The Cauldron or Wizard Exploratorium venues?
Can I wear costumes or cosplay during my visit to The Cauldron or Wizard Exploratorium?
Will you watch my kids during their Immersive Experience?
Is The Cauldron a Harry Potter Experience?
Can I change the music in the Experience?
What safety measures and accessibility features are in place?