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An article explaining how to resolve issues with the CRM by clearing the web browser cache/cookies

Richard Luck avatar
Written by Richard Luck
Updated over 6 months ago

What Are Cookies on a Computer?

If you’ve ever used the internet, you’ve probably come across the term “cookie” or seen a pop-up asking you to accept cookies. But what exactly are cookies, and what do they do? Let’s break it down in simple terms.


When and Why to Clear Cookies and Cache

Cookies: Quick Reference

Cookies are small text files that are stored on your computer or device when you visit a website. They are created by the website to store certain bits of information about your visit.

Think of cookies like little notes that websites write to remember things about you for next time.

Sometimes, clearing cookies and cache in your Chrome browser can resolve occurrences with the CRM. Here’s when and why you might need to do this:

When to Clear Cookies and Cache:

  1. Frequent Errors on a Website:

    • If a website isn’t loading correctly, displays outdated information, or repeatedly shows errors.

  2. Login Problems:

    • When you’re unable to log in or stay logged in to a website.

  3. Website Updates:

    • After a site updates its design or functionality, old cookies and cache may cause display issues.

  4. Slow Browser Performance:

    • If your browser is running slower than usual, clearing cookies and cache can free up space.

  5. Privacy Concerns:

    • If you want to remove tracking cookies or start fresh with your browsing history.

Why Clear Cookies and Cache?

  • Resolve Errors: Outdated or corrupted cookies and cache can prevent websites from functioning properly.

  • Improve Performance: Clearing these files can speed up your browser and reduce loading issues.

  • Protect Privacy: Removing cookies can help prevent tracking and ensure your information isn’t stored unnecessarily.

How to Clear Cookies and Cache in Chrome:

  1. Open Chrome and click on the three dots in the top-right corner.

  2. Go to Settings > Privacy and Security > Clear Browsing Data.

  3. Select Cookies and other site data and Cached images and files.

  4. Choose a time range (e.g., last hour, 24 hours, or all time).

  5. Click Clear Data.

By clearing cookies and cache regularly, you can ensure a smoother browsing experience and resolve common issues effectively.

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