Does Olivia Work Within Two Stores From the Same Group, in the Same City?
If two of your stores are in the same area, Olivia will NOT work effectively on outbound communications for both of them. Instead, she will choose 1 store to work with - typically determined on a first come/first serve basis i.e. whichever store Olivia interacts with first will be her primary store. Features like OliviaSuggests and OliviaEvaluate will still be available and function as expected, but Lead Response and other outbound communication methods will be ineffective for any additional stores in the same area.