Frequently Asked Questions

Before you email us, see if we've already answered your question.

Mark Mills avatar Marta Soteras Munt avatar
10 articles in this collection
Written by Mark Mills and Marta Soteras Munt

πŸ‘¨β€πŸŽ“ FAQ : How do I move my group from GCSE to GCE (A Level)?

If you are moving a group from GCSE to GCE (A Level), this article explains how to do this.
Mark Mills avatar
Written by Mark Mills
Updated over a week ago

πŸ‘¨β€πŸŽ“ FAQ: Why do lessons appear locked?

Why you might not be able to access lessons in a course.
Marta Soteras Munt avatar
Written by Marta Soteras Munt
Updated over a week ago

πŸ™‹β€β™‚οΈ FAQ: Why do the lessons appear locked?

Why you might not be able to access lessons in a course.
Marta Soteras Munt avatar
Written by Marta Soteras Munt
Updated over a week ago

πŸ‘©β€πŸŽ“ πŸ™‹β€β™‚οΈ FAQ : How do I clear my browser cache?

Sometimes display and browser problems are because of issues with the cache. This article shows you how to reset it.
Mark Mills avatar
Written by Mark Mills
Updated over a week ago

πŸ‘©β€πŸŽ“ FAQ : I set my student a watch assignment. They told me they'd watched it but it's showing 0% in the assignment.

If students don't access the video through the assignment, it doesn't count in the assignment.
Mark Mills avatar
Written by Mark Mills
Updated over a week ago

πŸ‘©β€πŸŽ“ FAQ : I can't remember what tests I used to create my 'Test Yourself' assignment.

Mark Mills avatar
Written by Mark Mills
Updated over a week ago

πŸ‘©β€πŸŽ“ FAQ : How do I reset users' passwords?

This articles describes how to reset users' passwords.
Mark Mills avatar
Written by Mark Mills
Updated over a week ago

πŸ‘©β€πŸŽ“ FAQ : Can you please re-send the email with the usernames and passwords?

Mark Mills avatar
Written by Mark Mills
Updated over a week ago

πŸ‘©β€πŸŽ“ FAQ : I want to create users and groups but I haven’t got the Admin option.

Mark Mills avatar
Written by Mark Mills
Updated over a week ago

πŸ‘©β€πŸŽ“ FAQ : My students have not received an email with their (new) password.

Mark Mills avatar
Written by Mark Mills
Updated over a week ago