General

Getting Started and FAQ's can be found in this section.

23 articles in this collection
Written by Azure Hardy and Alex Vaughan

Tips for a great therapy session!

These are general principles that work well to remember - for both clients and providers!

Written by Alex Vaughan
Updated over a week ago

Considering Telehealth Options During COVID-19

Written by Azure Hardy
Updated over a week ago

What is your pricing?

Need to check out our pricing plans?

Written by Alex Vaughan
Updated over a week ago

Looking for our release notes?

Check here to see the latest release notes and what we have been cooking up!

Written by Alex Vaughan
Updated over a week ago

Best practices for a great session!

Your first session can be daunting sometimes, so we created some best practices we believe will help it be a success!

Written by Alex Vaughan
Updated over a week ago

Contacting Technical Support

Looking for a way to get in touch with our tech support?

Written by Alex Vaughan
Updated over a week ago

Feature Request

Do you have something you'd like for us to add? Put it here for our team to evaluate and put it on our roadmap!

Written by Alex Vaughan
Updated over a week ago

Getting Started

Tutorial Videos

Lots of tutorial and training videos. Good "how to" guides.

Written by Alex Vaughan
Updated over a week ago

How do I get my profile in the Directory?

Want to be listed in our Directory so clients can find you? Great!

Written by Alex Vaughan
Updated over a week ago

iOS Getting Started for CLIENTS

Written by Alex Vaughan
Updated over a week ago

iOS Getting Started for PROVIDERS

Written by Alex Vaughan
Updated over a week ago

What are the minimum technical requirements for joining or starting a session?

Written by Alex Vaughan
Updated over a week ago

Where do I find the link that you sent to me in the first email?

Written by Alex Vaughan
Updated over a week ago

FAQ

Language Options?

Help for Spanish-speaking Clients

Written by Alex Vaughan
Updated over a week ago

Changing or updating my password or email address

Written by Alex Vaughan
Updated over a week ago

What is white labeling and how much does it cost?

Written by Alex Vaughan
Updated over a week ago

Do you support group sessions? If so, what is the maximum number?

Written by Alex Vaughan
Updated over a week ago

Can I record a session on thera-LINK?

Written by Alex Vaughan
Updated over a week ago

Does thera-LINK work internationally?

Written by Alex Vaughan
Updated over a week ago

Put a link to thera-LINK on my website

Advertise that you do online sessions. Get noticed!

Written by Alex Vaughan
Updated over a week ago

Where do I find the Business Associate Agreement?

Documents thera-LINK provides for me for HIPAA and running my practice

Written by Alex Vaughan
Updated over a week ago

Compliance

HIPAA & HITECH Compliance

thera-LINK is HIPAA and HITECH compliant!

Written by Alex Vaughan
Updated over a week ago

GDPR Compliance

Occasionally, we are asked about GDPR compliance. Here's our current statement.

Written by Alex Vaughan
Updated over a week ago