Clients

Clients seeking more information should start here.

16 articles in this collection
Written by Heather Potter and Alex Vaughan

Client Tutorial Videos

Check out the client tutorial videos here!

Written by Heather Potter
Updated over a week ago

Getting Started Guide for Clients

How to get started using thera-LINK

Written by Heather Potter
Updated over a week ago

Creating my client account

How do I create my client account on thera-LINK?

Written by Heather Potter
Updated over a week ago

Sharing a document with your provider

Need to get a document back to your provider safely?

Written by Heather Potter
Updated over a week ago

My Profile

Adding My Information

Phone number, Address, etc..

Written by Heather Potter
Updated over a week ago

Changing or updating your password

Written by Heather Potter
Updated over a week ago

How do I add a picture of myself as my avatar?

Profile pics make the experience more engaging!

Written by Heather Potter
Updated over a week ago

Scheduling

Request an appointment with my provider

Written by Heather Potter
Updated over a week ago

I am unable to schedule for the time I want. Why?

Written by Heather Potter
Updated over a week ago

Sessions

Joining a scheduled session as a client

How do I join a session the day of my appointment?

Written by Heather Potter
Updated over a week ago

Paying for my session

As a client, how do I pay my provider?

Written by Heather Potter
Updated over a week ago

How do I increase or decrease the size of the video or the screen share?

Sometimes you might want to see one of the video feeds larger or zoom in on a shared screen.

Written by Heather Potter
Updated over a week ago

Joining a Session

Did you miss that email reminder? You have two more options left!

Written by Alex Vaughan
Updated over a week ago

Can I share my screen with my therapist/provider?

How to start a screenshare with your provider

Written by Heather Potter
Updated over a week ago

Do I need to do anything to prepare for my first session?

Written by Heather Potter
Updated over a week ago

Secure Messaging

How can I message my provider?

Written by Heather Potter
Updated over a week ago