Please note, the below answer does not apply if you pay for your Thirdfort checks via one of our partners.
How we bill
We bill at the end of every month in arrears and only charge for ID checks that have been fully completed by your client. Each month a list of completed ID checks will be emailed to your billing contact together with your invoice.
What we charge for
Please note: If you are on an annual committed contract with us, the below will not apply.
We only charge you for checks that have been completed by your client. Any checks that are not complete or are closed early will not be billed.
We do not charge for duplicate checks. If the personal information entered by your client into the app are the same on any two activities within a 6 month period, this will be automatically picked up as a duplicate check and you will not be charged.
Please note: The above is not true when a second check has been set up because the client entered their details (i.e. name, DOB) incorrectly the first time round. If you are setting up a second check for a client who made a mistake on their first one, please let the Client Support team know and the team will mark one of the checks as a duplicate to ensure you are only charged once for the client in question.
We will only ever bill for the check which has been carried out. I.e. If you initiate a Standard ID Check, but for whatever reason the Standard ID check cannot be completed and the client is automatically redirected down the route of the Original ID Check, you will only be charged for the Original rather than the Standard.
We also have a network of FAQs that you can pass on to your client if they have any queries about how to complete their tasks. These can all be found here, as well as a live chat where they can reach a member of the customer support team for any immediate assistance.
How to pay
We accept payment via Direct Debit through our payments partner GoCardless. The payment will appear on your bank statement as GOCARDLESS: REF Thirdfort ID.
You can set up the Direct Debit via the quick link that can be requested form your contact within our client success team. If you have any questions regarding billing please email firstname.lastname@example.org.
Pricing and cost
If you have any queries regarding pricing or the cost of our services, please approach your Client Success representative at Thirdfort directly.