Completing Your Tasks

How to photograph your ID document successfully?

Here's a quick guide full of useful photo examples of how to take a good ID photo!

Written by Maddie Smith
Updated over a week ago

Which forms of ID do Thirdfort accept?

Stuck on which ID you can and can't use? Look no further!

Written by Maddie Smith
Updated over a week ago

My name appears differently on my ID document!

A quick guide on next steps.

Written by Lauren Ellis-Stretch
Updated over a week ago

How to successfully complete the ID task

Written by Bethan Spears
Updated over a week ago

Why am I being asked to repeat/redo the ID task?

How can I repeat it successfully?

Written by Maddie Smith
Updated over a week ago

The DVLA has extended my licence expiry - what should I do next?

A quick guide on next steps.

Written by Maddie Smith
Updated over a week ago

I'm getting a flow error message when trying to complete the ID task!

I keep getting an 'Onfido flow error' message when trying to submit my information . How can I fix this?

Written by Emily Warburton
Updated over a week ago

My ID has expired!

A quick guide on next steps.

Written by Maddie Smith
Updated over a week ago

My maiden name is on my ID document!

A quick guide on next steps.

Written by Maddie Smith
Updated over a week ago

Do Thirdfort accept CitizenCards?

Written by Maddie Smith
Updated over a week ago

How to move PDF bank statements from your computer to your phone

A quick guide on how to securely move PDF bank statements to your chosen Thirdfort device

Written by Emily Warburton
Updated over a week ago

How to connect securely/link to multiple bank accounts via Open Banking

Written by Jack Elliott
Updated over a week ago

How to download your bank statements as PDFs using Online Banking

Do you need to upload statements as PDFs or images but not sure how? Here's a quick guide on how to download PDFs using Online Banking.

Written by Maddie Smith
Updated over a week ago

How to upload bank statements as PDFs/images

Written by Maddie Smith
Updated over a week ago

I've already linked my bank - why is the app asking me to upload 6 months of bank statements?

A quick explanation of why you might be asked to upload your bank statements as PDFs or images, and why we specifically ask for 6 months.

Written by Maddie Smith
Updated over a week ago

What is Open Banking? How does it work?

A quick overview on Open Banking technology, why Thirdfort use it and how it helps you share your financial data securely.

Written by Maddie Smith
Updated over a week ago

I don't bank online - what do I do?

No online banking? Don't worry - here's a quick guide on next steps and how to upload your statements an alternative way.

Written by Maddie Smith
Updated over a week ago

Linking my bank isn't working - what can I do?

A quick guide on what to do if you are unable to link your bank.

Written by Maddie Smith
Updated over a week ago

Help - my bank is not listed for Open Banking when trying to link my bank!

If your bank is not listed when you go to select it in the Bank Linking task, take a read of this short guide on what to do next.

Written by Maddie Smith
Updated over a week ago

Which bank account should I link? Which bank statements should I upload?

Which bank statements or bank account should I provide information on?

Written by Maddie Smith
Updated over a week ago

Why do I need to provide bank statements as part of my check?

What are Anti-Money Laundering checks? Why are AML checks important? Why are these checks so important in the property market?

Written by Maddie Smith
Updated over a week ago

How can I skip the bank linking task? (iOS/Apple iPhone)

Here's a quick guide on how you can do this:

Written by Bethan Spears
Updated over a week ago

How can I skip the bank linking task? (Android)

Here's a quick guide on how you can do this:

Written by Bethan Spears
Updated over a week ago

Purchasing as part of a shared ownership property? Here's a quick guide on how to fill out the Source of Funds task

Written by Maddie Smith
Updated over a week ago

I have gone past the skip button but I need to skip/remove the Source of Funds task

Once you see the 'Where's the money coming from' page, here’s how to proceed…

Written by Lauren Ellis-Stretch
Updated over a week ago

How to delete sources/make changes to the Source of Funds task?

Part way through the Source of Funds task? Added the wrong source? Here's a quick guide on how to delete and edit added sources

Written by Maddie Smith
Updated over a week ago

Giftor Source of Funds Guide

A guide to completing the Source of Funds task as a Giftor

Written by Jack Elliott
Updated over a week ago

I've made an error on Source of Funds task!

Have you made a mistake on the Source of Funds task? Do you need to amend the property price? Never fear! Read on for advice on next steps.

Written by Maddie Smith
Updated over a week ago

How much stamp duty do I enter on the Source of Funds task?

Written by Bethan Spears
Updated over a week ago

Gifting money? A quick guide on how to fill out the Source of Funds task as a Giftor.

Are you gifting money into a property transaction? Here's a quick guide on how to fill the Source of Funds task out as a giftor.

Written by Maddie Smith
Updated over a week ago

What is the Source of Funds task? What is it for?

Why do I need to complete the Source of Funds task? What is a Source of Funds check? I am a giftor, is this relevant to me?

Written by Maddie Smith
Updated over a week ago

How can I skip the Source of Funds task?

A quick overview of why you might be asked to complete this task and who it's relevant for

Written by Maddie Smith
Updated over a week ago

What do we accept as a valid proof of address?

Written by Maddie Smith
Updated over a week ago

How to complete the 'Check your details' address task successfully

A quick guide on how to complete this task!

Written by Maddie Smith
Updated over a week ago

I live in Ireland - how do I enter my postcode/address?

Written by Maddie Smith
Updated over a week ago

I live in the USA or Canada - how do I enter my postcode/address?

Please enter the two letter state code rather than the full state name!

Written by Maddie Smith
Updated over a week ago

How to successfully complete the Proof of Address task

Written by Maddie Smith
Updated over a week ago

I live in Hong Kong - how do I enter my postcode/address?

Written by Maddie Smith
Updated over a week ago

How to complete the Provide address task

This guide provides some top tips on how to enter your address and post code.

Written by Maddie Smith
Updated over a week ago

How to upload additional documents/evidence into the Thirdfort app via the Upload Additional Documents button

Written by Maddie Smith
Updated over a week ago

What documents are accepted to prove your ownership of a property?

Written by Maddie Smith
Updated over a week ago