Device Support

Maddie Smith avatar Bethan Spears avatar Jack Elliott avatar +1
11 articles in this collection
Written by Maddie Smith, Bethan Spears, Jack Elliott and 1 other

I've deleted/uninstalled the app!

Have you uninstalled the app since originally logging in? Are you now getting the 'mobile number not invited' message?
Maddie Smith avatar
Written by Maddie Smith
Updated over a week ago

How to turn on/enable notifications on an Android device

A quick guide showing how to switch on Thirdfort app notifications on your Android device!
Jack Elliott avatar
Written by Jack Elliott
Updated over a week ago

How to turn on/enable notifications on an iPhone device (IOS)

A quick guide showing how to switch on Thirdfort app notifications on your Apple device!
Emily Warburton avatar
Written by Emily Warburton
Updated over a week ago

Can I swap devices after logging in?

Is your camera broken? Have you lost access to the device that you originally logged in on? Check out our quick guide below for next steps.
Maddie Smith avatar
Written by Maddie Smith
Updated over a week ago

How to toggle between multiple identity checks (transactions) on your device

This is helpful if you and your partner/family member are sharing a device or if you need to repeat one task!
Bethan Spears avatar
Written by Bethan Spears
Updated over a week ago

How to swap over to a new Transaction containing a singular task

Here's a quick guide on how to swap over to the new transaction so you can repeat the task
Maddie Smith avatar
Written by Maddie Smith
Updated over a week ago

How to use a different device to complete your identity check

Bethan Spears avatar
Written by Bethan Spears
Updated over a week ago

Can I complete two separate checks on one device?

A brief guide on how to use one device for multiple checks.
Maddie Smith avatar
Written by Maddie Smith
Updated over a week ago

How to move a file on your device

If you receive the 'file not found' message, here's a quick guide on how to move files on your device to successfully upload documents.
Maddie Smith avatar
Written by Maddie Smith
Updated over a week ago