Getting Set Up

My number has been blocked from receiving verification codes - how can I resolve this?

If you're blocked from accessing the app - here's why.

Written by Emily Warburton
Updated over a week ago

I'm not receiving verification codes - what can I do?

If you're not receiving verification codes, here's quick guide on what to do next

Written by Alex Reed
Updated over a week ago

Who are Thirdfort?

Hi, we're Thirdfort. Here's a little bit about us...

Written by Maddie Smith
Updated over a week ago

Getting started: how does it work?

Here's what to expect when completing an ID check using the Thirdfort app...

Written by Maddie Smith
Updated over a week ago

How can my partner / husband / wife complete their check?

Written by Maddie Smith
Updated over a week ago

Choosing a device

Your one-stop shop for all device-related questions! Find out which devices are compatible, how to swap devices and how to uninstall.

Written by Maddie Smith
Updated over a week ago

My device is incompatible - what can I do?

Written by Maddie Smith
Updated over a week ago

What are the benefits of using Thirdfort?

Written by Maddie Smith
Updated over a week ago

'Mobile number not invited' - what does this mean?

If you're trying to log in and are receiving the phone number not invited message, this could be for one of the two reasons listed below.

Written by Maddie Smith
Updated over a week ago

How to download the app onto an iPhone/IOS device

Here's a quick guide on how to download the app on iOS (Apple) devices

Written by Bethan Spears
Updated over a week ago

Why am I getting SMS reminder text messages?

Written by Maddie Smith
Updated over a week ago

How to download the app on an Android device

Here's a quick guide on how to download the app on Android devices

Written by Bethan Spears
Updated over a week ago

A day in the life of Thirdfort's Support Team!

A brief summary of a typical day on the Thirdfort Support Team.

Written by Maddie Smith
Updated over a week ago