Getting Set Up

Who are Thirdfort?

Hi, we're Thirdfort. Here's a little bit about us...

Written by Kim Middleton
Updated over a week ago

What are the benefits of using the Thirdfort app?

Simple, secure and fast!

Written by Kim Middleton
Updated over a week ago

A day in the life of Thirdfort's Support Team!

A brief summary of a typical day on the Thirdfort Support Team.

Written by Kim Middleton
Updated over a week ago

I've deleted/uninstalled the app!

Have you uninstalled the app since originally logging in? Are you now getting the 'mobile number not invited' message?

Written by Kim Middleton
Updated over a week ago

How does the Thirdfort app work?

Here's what to expect when completing an verification check using the Thirdfort app...

Written by Kim Middleton
Updated over a week ago

What documentation will you require for your Thirdfort identity verification?

A quick introduction to the different tasks!

Written by Kim Middleton
Updated over a week ago

Choosing a device

Your one-stop shop for all device-related questions!

Written by Kim Middleton
Updated over a week ago

How to use a different device to complete your identity check

Written by Beth
Updated over a week ago

Can I swap devices after logging in?

Is your camera broken? Have you lost access to the device that you originally logged in on? Check out our quick guide below for next steps.

Written by Kim Middleton
Updated over a week ago

My device is incompatible

Don't worry - you can use another device!

Written by Kim Middleton
Updated over a week ago

How can I sign in and sign out of my account?

Check out our quick video guide!

Written by Kim Middleton
Updated over a week ago

How to download the app on an Android device

A quick step by step guide with useful links and a short video!

Written by Beth
Updated over a week ago

How to download the app onto an iPhone/IOS device

A quick step by step guide with useful links and a short video!

Written by Beth
Updated over a week ago

Walk Through Guide: How to Download the App on an Android Device

A step by step guide with one of our fantastic agents

Written by Kim Middleton
Updated over a week ago

Walk Through Guide: How to Download the App on an iOS Device (iPhone)

A step by step guide with one of our fantastic agents

Written by Kim Middleton
Updated over a week ago

What does "app_not_verified" mean & how can I fix it?

Find a step by step guide below!

Written by Beth
Updated over a week ago

My mobile number has not been invited

Here's a quick guide on what this means and what to do next

Written by Kim Middleton
Updated over a week ago

How to use an alternative number to complete your Thirdfort identity check

A quick guide with some useful screenshots!

Written by Ella
Updated over a week ago

My number has been blocked from receiving verification codes

Here's why and what to do next

Written by Beth
Updated over a week ago

What to do if you are not receiving verification codes

Here's some top tips to resolve this issue

Written by Beth
Updated over a week ago

How to turn on/enable notifications on an iPhone device (IOS)

A quick guide showing how to switch on Thirdfort app notifications on your Apple device!

Written by Beth
Updated over a week ago

How to successfully log in to the Thirdfort app

Here's a quick guide with some top tips on how to log in!

Written by Beth
Updated over a week ago

How to turn on/enable notifications on an Android device

A quick guide showing how to switch on Thirdfort app notifications on your Android device!

Written by Kim Middleton
Updated over a week ago

A quick guide on how to refresh the app

Written by Kim Middleton
Updated over a week ago

Why am I receiving SMS reminder text messages?

Here's a quick guide on what to do next!

Written by Kim Middleton
Updated over a week ago

How can my partner / husband / wife / family member complete their check?

Read this article for further guidance!

Written by Kim Middleton
Updated over a week ago

How to toggle between multiple identity checks (transactions) on your device

This is helpful if you and your partner/family member are sharing a device or if you need to repeat one task!

Written by Beth
Updated over a week ago

How to swap over to a new check/transaction containing a singular task

A quick step by step guide on how to find your new task

Written by Kim Middleton
Updated over a week ago