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Getting Set Up
Getting Set Up
Your one stop shop for getting started!
+1
28 articles in this collection
Written by
Madeleine,
Beth,
Emily
and 1 other
Who at Thirdfort?
Who are Thirdfort?
Hi, we're Thirdfort. Here's a little bit about us...
Written by
Madeleine
Updated over a week ago
What are the benefits of using the Thirdfort app?
Simple, secure and fast!
Written by
Madeleine
Updated over a week ago
A day in the life of Thirdfort's Support Team!
A brief summary of a typical day on the Thirdfort Support Team.
Written by
Madeleine
Updated over a week ago
I've deleted/uninstalled the app!
Have you uninstalled the app since originally logging in? Are you now getting the 'mobile number not invited' message?
Written by
Madeleine
Updated over a week ago
How does the Thirdfort app work?
Here's what to expect when completing an verification check using the Thirdfort app...
Written by
Madeleine
Updated over a week ago
What documentation will you require for your Thirdfort identity verification?
A quick introduction to the different tasks!
Written by
Madeleine
Updated over a week ago
Choosing a Device
Choosing a device
Your one-stop shop for all device-related questions!
Written by
Madeleine
Updated over a week ago
How to use a different device to complete your identity check
Written by
Beth
Updated over a week ago
Can I swap devices after logging in?
Is your camera broken? Have you lost access to the device that you originally logged in on? Check out our quick guide below for next steps.
Written by
Madeleine
Updated over a week ago
My device is incompatible
Don't worry - you can use another device!
Written by
Madeleine
Updated over a week ago
How can I sign in and sign out of my account?
Check out our quick video guide!
Written by
Madeleine
Updated over a week ago
Downloading the App
How to download the app on an Android device
A quick step by step guide with useful links and a short video!
Written by
Beth
Updated over a week ago
How to download the app onto an iPhone/IOS device
A quick step by step guide with useful links and a short video!
Written by
Beth
Updated over a week ago
Walk Through Guide: How to Download the App on an Android Device
A step by step guide with one of our fantastic agents
Written by
Madeleine
Updated over a week ago
Walk Through Guide: How to Download the App on an iOS Device (iPhone)
A step by step guide with one of our fantastic agents
Written by
Madeleine
Updated over a week ago
Logging In
What does "app_not_verified" mean & how can I fix it?
Find a step by step guide below!
Written by
Beth
Updated over a week ago
My mobile number has not been invited
Here's a quick guide on what this means and what to do next
Written by
Madeleine
Updated over a week ago
How to use an alternative number to complete your Thirdfort identity check
A quick guide with some useful screenshots!
Written by
Ella
Updated over a week ago
My number has been blocked from receiving verification codes
Here's why and what to do next
Written by
Emily
Updated over a week ago
What to do if you are not receiving verification codes
Here's some top tips to resolve this issue
Written by
Beth
Updated over a week ago
How to turn on/enable notifications on an iPhone device (IOS)
A quick guide showing how to switch on Thirdfort app notifications on your Apple device!
Written by
Emily
Updated over a week ago
How to successfully log in to the Thirdfort app
Here's a quick guide with some top tips on how to log in!
Written by
Beth
Updated over a week ago
How to turn on/enable notifications on an Android device
A quick guide showing how to switch on Thirdfort app notifications on your Android device!
Written by
Madeleine
Updated over a week ago
Other
A quick guide on how to refresh the app
Written by
Madeleine
Updated over a week ago
Why am I receiving SMS reminder text messages?
Here's a quick guide on what to do next!
Written by
Madeleine
Updated over a week ago
How can my partner / husband / wife / family member complete their check?
Read this article for further guidance!
Written by
Madeleine
Updated over a week ago
How to toggle between multiple identity checks (transactions) on your device
This is helpful if you and your partner/family member are sharing a device or if you need to repeat one task!
Written by
Beth
Updated over a week ago
How to swap over to a new check/transaction containing a singular task
A quick step by step guide on how to find your new task
Written by
Madeleine
Updated over a week ago