**Please note** we no longer include pre-printed Collect+ labels inside our bags as we have moved to a paperless drop-off service and are offering home collection. We are unable to send pre-printed labels out to customers as we no longer have access to these.
To select your preferred returns service, please:
- Log in to your Thrift+ account
- Click 'View my orders'
- Click 'View' on your ThriftBag order
- Click 'Return my ThriftBag'
You will be asked to enter your bag number, then choose between free Collect+ drop-off or DHL collection (additional fees may apply).
You will need to repeat this process for each bag.
Thrift+ Top Tip
It is useful to check that your nearest Collect+ store is convenient for you before you choose your preferred service. Click here to search for your local drop-off point.
More information on Collect+ local drop-off
This option is free and 'paperless' - i.e. you do not need a printer!
How it works:
- Click your returns link and enter your ThriftBag number
- Select the Collect+ service
- You will receive a barcode via email
Please note you will need to repeat steps 1-3 for each ThriftBag
- Take your ThriftBag to the drop-off point
- Show the barcode in your emails to the shop assistant
- The shop assistant will print the shipping label onto a small receipt from their Collect+ Paypoint terminal and attach this to your bag
- They will also tear off the bottom of the receipt and hand this to you. Please keep this - it is your important tracking information
More information on DHL home collection
This option requires a printer.
The service costs £3.50 per bag for high street donations. For designer donations, this service is free.
Collections
- Available Monday - Friday.
- Not available on weekends.
- Collection slots are 930am-5pm.
- You are not able to choose a specific time slot, so someone will need to be at home all day (not ideal - we appreciate! We are working on improving our offering here).
How it works
- Click your returns link and enter your ThriftBag number
- Select the DHL collection service
- Confirm your collection address
- Select your collection date
- Enter your payment details (if required)
Please note you will need to repeat steps 1-5 for each ThriftBag - You will receive the shipping label via email
- Print the label and attach securely to your bag
- Hand the bag to your DHL courier
If you have an issue with your DHL collection, please call their helpline on 0844 248 0844