**Please note** we no longer include pre-printed Collect+ labels inside our bags as we have moved to a paperless drop-off service and are offering home collection. We are unable to send pre-printed labels out to customers as we no longer have access to these.

To select your preferred returns service, please:

  • Log in to your Thrift+ account
  • Click 'View my orders'
  • Click 'View' on your ThriftBag order
  • Click 'Return my ThriftBag'

You will be asked to enter your bag number, then choose between free Collect+ drop-off or DHL collection (additional fees may apply).

You will need to repeat this process for each bag. 

Thrift+ Top Tip
It is useful to check that your nearest Collect+ store is convenient for you before you choose your preferred service. Click here to search for your local drop-off point.

More information on Collect+ local drop-off

This option is free and 'paperless' - i.e. you do not need a printer!

How it works:

  1. Click your returns link and enter your ThriftBag number 
  2. Select the Collect+ service
  3. You will receive a barcode via email

    Please note you will need to repeat steps 1-3 for each ThriftBag
  4. Take your ThriftBag to the drop-off point
  5. Show the barcode in your emails to the shop assistant
  6. The shop assistant will print the shipping label onto a small receipt from their Collect+ Paypoint terminal and attach this to your bag
  7. They will also tear off the bottom of the receipt and hand this to you. Please keep this - it is your important tracking information

More information on DHL home collection

This option requires a printer.

The service costs £3.50 per bag for high street donations. For designer donations, this service is free.


  • Available Monday - Friday. 
  • Not available on weekends. 
  • Collection slots are 930am-5pm.
  • You are not able to choose a specific time slot, so someone will need to be at home all day (not ideal - we appreciate! We are working on improving our offering here). 

How it works

  1. Click your returns link and enter your ThriftBag number
  2. Select the DHL collection service 
  3. Confirm your collection address
  4. Select your collection date
  5. Enter your payment details (if required)

    Please note you will need to repeat steps 1-5 for each ThriftBag
  6. You will receive the shipping label via email
  7. Print the label and attach securely to your bag
  8. Hand the bag to your DHL courier

If you have an issue with your DHL collection, please call their helpline on 0844 248 0844

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