We understand that shopping secondhand can sometimes be hit and miss. We want you to be 100% delighted with your order (and tell all your friends about us!).
That's why every item is covered by The Thrift+ Guarantee, so if there’s an issue with your item, you can return it at no extra cost, for a full refund within 30 days.
Here's where the Guarantee applies:
Description: if the item type, colour, or size in the listing is incorrect.
Condition: if wear and tear were not clear from the photos or description.
Cleanliness: anything unwashed or with an unpleasant smell.
Photography: if the photos do not reflect what your item's like in real life.
Click here to return your item. We’ll get it sorted ASAP.