We use EVRi, Collect+ and InPost to get our customers' Thrift+ Bags returned to us. Whilst the vast majority of bags make it back to us, some do get lost on the way.

We understand that this is really disappointing. It is disappointing for you, for your charity and also, for us!

We are now able to offer a tiered compensation scheme:

High Street bags = £35

Premium bags = £75

Designer bags = £150

This compensation will be allocated to your Thrift+ account where you'll be able to make an ad-hoc payment to your chosen charity should you wish to.

It's really easy to raise a charity donation. Please check out this article to learn how to raise an ad-hoc charity payment from your account.

If you notice that 2 weeks after sending your bag back to us, you haven't received an email notification telling you your bag has been received into the warehouse and/or your tracking states it hasn't arrived with us. Please get in touch!