We cannot be held responsible for items that pass through Customs and require additional payment. We have zero control in Customs fees but in most cases our customers never get charged, especially for low-value packages. However, it's technically possible, unfortunately it's out of our hands. We are not able to refund based on a customer being charged a Customs tax or duty fee on a package coming into your country – it's the right of your local government to charge this if they choose.

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