To make a formal complaint you can contact our customer service team in a couple different ways.

  • Start a live chat by clicking on the speech bubble in the lower right hand corner
  • Email us at or
  • Write a letter to Thriva, 132-140 Goswell Rd, London, EC1V 7DY

You should state clearly that you are making a complaint, what the nature of your complaint is and provide as much information as possible. 

We will get back to you within 2 working days, and often sooner than this. 

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