To make a formal complaint you can contact our customer service team in a couple different ways.
- Start a live chat by clicking on the speech bubble in the lower right hand corner
- Email us at firstname.lastname@example.org or email@example.com
- Write a letter to Thriva, 132-140 Goswell Rd, London, EC1V 7DY
You should state clearly that you are making a complaint, what the nature of your complaint is and provide as much information as possible.
We will get back to you within 2 working days, and often sooner than this.