Which devices can I connect?
We currently support connections with:
Apple Health / Health Connect
Fitbit
Garmin
MyFitnessPal
Oura
Peloton
Polar
Withings
If there are other devices you’d like to connect, let us know using the Share feedback banner.
How do I connect my wearable or device?
Follow the on-screen prompts when setting up your dashboard, or:
Tap the top-right icon in the app
Go to Settings
Select Apps and devices
Choose the device you want to connect
Why isn’t my wearable connecting?
It can sometimes take a little while for a device to connect. If you’re having trouble, try:
Disconnecting the device in the app
Reconnecting it and following the on-screen steps again
If it still doesn’t sync, contact support or use the Share feedback banner.
Why can I not connect my Whoop?
We don’t currently support a direct connection between Whoop and the Healthspan dashboard.
As a workaround, you can sync your Whoop data to Apple Health or Health Connect, then connect Apple Health or Google Fit to Thriva. Your data should then appear in the dashboard.
Why is data from my wearable pulling in from the past?
When you first connect a wearable, we automatically sync up to the last 30 days of data so you can see trends right away.
After connecting, it may take a little time for data to fully appear. If you’re still having trouble, use the Share feedback banner to let us know.
Can I pull data in from further back than 30 days?
By default, we sync the most recent 30 days. If you’d like older data added, contact support at hello@thriva.co and we can look into this for you.
Why isn’t my wearable populating my metrics?
Not all wearables collect or share the same types of data. This means some metrics you see in your wearable’s own app may not appear in the Healthspan dashboard.
Even when a wearable tracks a metric, that data isn’t always available for us to sync. If a metric isn’t supported by your device, it won’t populate.
I have more than one device connected. How can I choose which wearable the data is coming from?
You can’t manually choose a device for a metric at the moment.
If multiple devices track the same metric (like steps), the dashboard shows data from the device that syncs first that day. All data is captured, but only one source is displayed. You can see which device is being used by checking the label on the metric.
My wearable metric data doesn’t match what I see in my wearable app
Values should usually be very similar, but small differences are normal because:
We may process raw data differently (for example, including naps in sleep duration)
Some metrics, like sleep consistency, are calculated using Thriva’s own methods
If you’re seeing large or unexpected differences, please contact support or use the Share feedback banner.
Will connecting my wearable drain my battery?
No. Connecting a wearable should not affect your phone or wearable battery life.