Collecting your sample
After you've taken your sample, it's time to prepare it to send back to the lab for analysis.
Make sure you've labelled your tube(s) and popped them in the plastic tube containers. Then place those, and your completed return form into the prepaid envelope.
You should post your sample back on the same day you took it. If you're unable to do this, make sure you store the samples at room temperature and pop them in the post the very next day.
It’s best to post your sample back on a weekday to avoid longer delays over the weekend.
Post your sample via a priority postbox. You can find your nearest one here. These postboxes are collected from most frequently.
Once the lab receives your sample, we'll email you to let you know. They'll analyse it — then the results will be uploaded to your Thriva dashboard.
What happens after I receive my results?
When the lab have processed your results, one of our GPs will review them and create your report. Then you'll receive an email to let you know your results are available on your Thriva dashboard.
There, you can see your results, more information on what each one means, a trend graph for each result, and your reporting GP's comments.
As you do more tests, your results will be compared over time — so you can see if your results are changing and what the reasons might be.
Your results are safely stored in your Thriva dashboard — so you can view them any time.
Can I download or get a printout of my results?
Just send us a message to hello@thriva.co and we'll share a link so you can download a lab certified PDF of your results.
I’m colour blind — how will I interpret my results?
Thriva is working to become the world’s first preventative health service, and we want everyone to be a part of that journey
We understand if you’re colour blind it can be difficult to interpret the green and red results ranges on your Thriva dashboard. So we now have a primary button colour that meets level AAA web accessibility standards (the highest level of web accessibility).
We’re also working on our colour palettes to make our website and results even more easily accessible to view for everyone.
If you're struggling to read your results — drop us an email at hello@thriva.co where we’d be happy to help you.
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