Returning your sample
After you've taken your sample, it's time to post it back to the lab for analysis.
Make sure you've labelled your tube(s) and popped them in the plastic casing. Then place the plastic tube casing, and your completed return form, into the box inside your kit, then back into the prepaid envelope.
You should post your sample back on the same day you took it. If that's not possible, store the samples at room temperature and pop them in the post the next day.
It’s best to collect and post your sample back on a weekday to avoid longer delays over the weekend.
Once the lab receives your sample, we'll email you to let you know. They'll analyse it, then the results will be uploaded to your Thriva dashboard - usually within two working days, or up to 15 working days if your test package contains an Omegas or Homocysteine test.
What happens after I receive my results?
When the lab have processed your results, one of our doctors will review them and write your report. We'll let you know as soon as your results are available on your Thriva dashboard.
Your dashboard shows each result, what it means, and your doctor's comments — plus trend graphs that build as you test more, so you can see what's changing and why.
Can I download my results?
To download a lab-certified PDF copy of your results, please click here, click on to the report you'd like to download, and click 'Download results pdf'.
I’m colour blind — how will I interpret my results?
Thriva is working to become the world’s first preventative health service, and we want everyone to be a part of that journey
We understand if you’re colour blind it can be difficult to interpret the green and red results ranges on your Thriva dashboard. So we now have a primary button colour that meets level AAA web accessibility standards (the highest level of web accessibility).
We’re also working on our colour palettes to make our website and results even more easily accessible to view for everyone.
If you're struggling to read your results — drop us an email at hello@thriva.co where we’d be happy to help you.
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