Why Oestrogen has been paused as a fingerprick test?

Accuracy of results?

What does this mean for me?

What happens to my ongoing women’s health subscription?

I bought a one-off women's hormones package, what happens now?

I bought a one-off fertility insights test package, what happens now?

Which hormones tests are currently available?

I have more questions


Why has Oestrogen been paused as a finger-prick test?

As part of their objective to ensure continual quality improvements, our partner lab has recently identified the need to make adjustments in how the fingerprick oestrogen results are analysed.

This is because their latest data shows that oestrogen obtained from a fingerprick blood test tends to have a lower result than venous samples.

If you’ve previously tested oestrogen with us before, we’d like to reassure you that this change is unlikely to have any impact in the way your results were interpreted.

While we’re waiting for the laboratory to conclude its further studies we have decided to pause our oestrogen test. We’re doing this to ensure that we’re always providing customers with the most accurate data – as we do with all of our other fingerprick tests.


Are my results still accurate?

1. Is the women’s hormones test still useful without oestrogen?

Oestrogen is the main female sex hormone. Measuring it can help you understand common symptoms like irregular periods, hot flushes, fatigue, and headaches. Some menopausal women on HRT treatment also find it useful to measure oestrogen levels.

The rest of the analytes in the women’s hormones test can still help you to spot an imbalance which can cause:

  • irregular periods,

  • difficulty getting pregnant,

  • low mood,

  • anxiety,

  • depression,

  • weight changes,

  • low sex drive,

  • and difficulty sleeping

These symptoms might also be a sign of menopause or polycystic ovary syndrome (PCOS).

You'll still receive a full GP-report and actionable advice to help you understand the rest of your results and make lifestyle changes to support your hormones.

2. What are the other analytes in my test useful for?

Luteinising hormone (LH) and follicle-stimulating hormone (FSH) are hormones that play a key role in reproduction, particularly ovulation. These analytes can help understand whether an imbalance might be causing irregular periods and difficulty getting pregnant. They can also be a sign that you're menopausal or have polycystic ovary syndrome (PCOS).

Testosterone is a hormone that's important for your sex drive, bone and muscle health, mood, and cognitive function. A testosterone imbalance helps you to understand whether you are perimenopausal or menopausal or whether you have polycystic ovary syndrome (PCOS). If your levels are out of range, they can also cause you to feel tired, have a low sex drive, or low mood.

Sex hormone-binding globulin (SHBG) binds with certain hormones and transports them in your blood. When these hormones are bound to SHBG, your body can't use them. This helps regulate how much is available for your body to use. Out of range SHBG levels can affect your testosterone and/or oestradiol levels.

The thyroid gland produces hormones that control your body's growth and metabolism. An over or underactive thyroid can cause hormonal imbalances that are linked to symptoms like weight gain or loss, tiredness, low mood, anxiety, depression, and difficulty sleeping.

3. Is the fertility insights test still useful without oestrogen?

Oestrogen is the main female sex hormone. Measuring it can help you understand a wide range of symptoms like irregular periods, fatigue, or headaches. It might also rule out any imbalance that can affect your fertility.

The rest of the analytes in the fertility insights test can still help you understand why you might have difficulty getting pregnant:

  • Measuring vitamin D, vitamin B12, folate (vitamin B9), and ferritin can ensure that your nutritional levels are optimal for conception and pregnancy.

  • A raised HbA1c level can affect your fertility; having good control of your blood sugar levels helps reduce the risk of complications during pregnancy.

You'll still receive a full GP-report and actionable advice to help you understand the rest of your results and make lifestyle changes to support your hormones.

4. What are the other analytes in my test useful for? (fertility insights)

Luteinising hormone (LH) and follicle-stimulating hormone (FSH) are hormones that play a key role in reproduction, particularly ovulation. These analytes can help understand whether an imbalance might be causing irregular periods and difficulty getting pregnant. They can also be a sign that you're menopausal or have polycystic ovary syndrome (PCOS).

The thyroid gland produces hormones that control your body's growth and metabolism. An over or underactive thyroid can cause hormonal imbalances that are linked to symptoms like weight gain or loss, tiredness, low mood, anxiety, depression, and difficulty sleeping. An underactive thyroid can also affect ovulation. Thyroid conditions can increase the risk of pregnancy complications. But with some help, it can be treated.

Higher levels of vitamin D are linked to improved fertility. Low levels have also been associated with pregnancy complications — like high blood pressure during pregnancy (pre-eclampsia), miscarriage, and low calcium levels in newborn babies.

A higher intake of vitamin B12 is linked to a lower risk of ovulatory infertility — when issues with ovulation prevent you from getting pregnant. A vitamin B12 deficiency can sometimes lead to temporary infertility, but this is usually resolved if treated.

A high intake of folate has been linked to a lower rate of infertility and miscarriage in females. It's also linked to a better environment for a developing egg and more successful infertility treatment. During pregnancy, folate is essential for developing babies' brains and spinal cord.

Ferritin is indicative of your body's iron stores. Having good iron stores is linked to a lower risk of ovulatory infertility. Iron deficiency is also more common in pregnancy, so it's important to make sure your levels are within normal range before conceiving.

Raised levels of HbA1c are linked with diabetes, which might affect your fertility. Having good control of your blood sugar levels helps reduce the risk of complications during pregnancy.


What does this mean for me?

  1. What happens to my ongoing women’s health subscription?

While the lab concludes their studies, we’ve decided to discontinue this test for now and to cancel any women's hormones subscription.

2. What if my most recent kit hasn't been sent out yet?

Please don't worry if your most recent test hasn’t been sent out yet — we’ll be cancelling your women’s health subscription so you won’t be charged again in the future.

3. What if my kit has already been sent out?

If you’ve recently been sent a women’s hormones test as part of your subscription:

  • You can still complete and return your test. You'll still receive the results, GP report and insights into all of the other profiles in this test except for oestrogen.

  • And we’ll automatically refund you £8 which covers the cost of oestrogen.

4. Is my test still useful without oestrogen?

Yes – your women’s hormones test can still help you to spot an imbalance in other hormones which can cause:

  • irregular periods,

  • difficulty getting pregnant,

  • low mood,

  • anxiety,

  • depression,

  • weight changes,

  • low sex drive,

  • and difficulty sleeping.

5. I don’t want to take the test anymore — what should I do?

We completely understand if you’d prefer not to do this test, as oestrogen might have been a key part of your results.

So just pop our Customer Experience team a message at hello@thriva.co and they can help you out 🌟


I bought a one-off women's hormones package, what happens now?

1. What if my kit hasn't been sent out yet?

As you’ve recently purchased a women’s hormones test but your kit hasn’t been dispatched yet, we’ve cancelled your order.

You’ll receive a full refund of £79 in your bank account within 5-10 working days, depending on your bank.

2. What if my kit has already been sent out yet?

As you’ve recently purchased a women’s hormones test and your kit has already been dispatched:

  • You can still complete and return your test. You'll still receive the results, GP report and insights into all of the other profiles in this test except for oestrogen.

  • We’ll automatically refund you £8 which covers the cost of oestrogen.

3. Can I still use my test without oestrogen?

Yes – your women’s hormones test can still help you to spot an imbalance that can cause:

  • irregular periods,

  • difficulty getting pregnant,

  • low mood,

  • anxiety,

  • depression,

  • weight changes,

  • low sex drive,

  • and difficulty sleeping.

4. What if I no longer want to do this test?

We completely understand if you’d prefer not to do this test, as oestrogen might have been a key part of your results.

So just pop our Customer Experience team a message at hello@thriva.co and they can help you out 🌟


I bought a one-off fertility insights test package, what happens now?

1. What if my kit hasn't been sent out yet?

As we can see that you have recently purchased a fertility insights test but your kit hasn’t been dispatched yet, we’ve decided to cancel your order.

You’ll receive a full refund of £99 in your bank account within 5-10 working days, depending on your bank.

2. What if my kit has already been sent out?

As we can see that you’ve recently purchased a fertility insights test and your kit has already been dispatched:

  • You can still complete and return your test. You'll still receive the results, GP report and insights into all of the other profiles in this test except for oestrogen.

  • We’ll automatically refund you £8 which covers the cost of oestrogen.

3. Can I still use my test without oestrogen?

Yes – your fertility insights test can still help you understand why you might have difficulty getting pregnant:

  • Measuring vitamin D, vitamin B12, folate (vitamin B9), and ferritin can ensure that your nutritional levels are optimal for conception and pregnancy.

  • A raised HbA1c level can affect your fertility; having good control of your blood sugar levels helps reduce the risk of complications during pregnancy.

You'll also still receive a full GP-report and actionable advice to help you understand your results and make lifestyle changes to support your fertility.

4. What if I no longer want to do this test?

We completely understand if you’d prefer not to do this test, as oestrogen might have been a key part of your results.

So just pop our Customer Experience team a message at hello@thriva.co and they can help you out 🌟


Which hormones tests are currently available?

We still offer the following hormones test packages:

Our PCOS package can help you understand if symptoms like irregular periods, acne, difficulty getting pregnant, or excess body hair might be caused by polycystic ovary syndrome (PCOS).

Our post-birth package is for those who have recently (within the last year) had a baby and/or are breastfeeding and want to make sure they are getting the right nutrients.


Can you help me with a different question?

Sure! Please don’t hesitate to drop us a message at hello@thriva.co if you have any further questions or concerns.

And we’d like to reassure you that we’re taking a number of actions to avoid this in future 🙂


Looking for something else? One of these articles might help:

What are your Women's health test packages?

Which labs do you work with?

When should I take my test?

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