Please ensure you have had all relevant notification conversations with the affected employee(s) prior to sending the invitation(s).
If you scheduled an invitation for a Thrive user and need to cancel it, please follow the steps below:
1. Go to the Users tab in the left-hand menu.
2. Search the user whose scheduled invitation you need to cancel.
3. Click Edit under the user's name. A pop-up will appear that includes the scheduled invite date.
4. Click the DON'T SEND button and then scroll to the bottom of the page and click Save.
5. A notification that reads Changes saved will appear, and the user's Portal Status will show as Unactivated. This status means no invitation will be sent.
