1.Access Coach Control from the Thrive Admin Hub (https://ontario-hub.thrivemycareer.com/) or from your ESCases account. Coach Control is the same feature whether you access it from Thrive or ESCases! You only need to complete step 2A or 2B to access Coach Control.

By selecting Coach Control from a User's profile, you will gain access to their Thrive experience and be able to perform actions on their behalf such as saving jobs, building resumes, adding items to their to-do list, booking additional onboarding sessions and updating accounts in real-time!

2A. To enter Coach Control mode on Thrive, search for the user whose account you would like to temporarily access. Once you're on that user's profile, click the dark blue Coach Control button and then the Let's go! button.

Once you are logged into the User's Dashboard, you will see a banner at the top of the page.

2B. To access Coach Control from ESCases, search for your client, select the Thrive tab and then click the Coach Control button (shown below) to access your client's Thrive account.

Using Coach Control, you can help Users build or upload and refine their resume(s). To do so, select Resumes from the left-hand panel and either select Upload Resume or Create Resume. From there, enter as much information as needed for each field.

Uploaded resumes will be displayed in a Thrive template format. It is recommended to spend a few minutes reformatting the resume. This is the version that will be displayed to Employers. Resumes shown as Published can be seen by employers (resume is anonymized and name and contact information do not appear), while resumes shown as Unpublished are hidden from employers. To view/download the original formatted resume, click the 3 dots within a resume tile and select Original Resume.

Attending a Group Onboarding Session will help Users feel comfortable with the Thrive platform and will answer any questions they may have (that aren't covered during their job coaching session). If a User has not yet registered for a Group Onboarding Session, you can enter their information to register them for one. A confirmation and reminder email and/or text will be sent to the contact info provided.

Please note: a User can attend a group session as many times as they like! The Thrive team is here to help!

While using Coach Control, you can search for and save jobs on a User's behalf from within Thrive and on major Job Boards. You can provide valuable advice on what to search for and what jobs would match a User's profile and career path.
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We recommend using the Chrome Extension to save the full job posting from job boards such as Indeed. Search for a role on Indeed, save any jobs of interest with the Chrome Extension and review them in the Job Tracker. You can re-categorize each position and assist users to apply for roles.

Helping a User plan their career path begins with identifying their skills. By using the Career Path Explorer tool, you can create learning and development plans for upskilling and reskilling, plus see what relevant job opportunities are available in their area. Select Career Path Explorer and scroll down. From there, you can either upload or select a saved resume to populate a skills analysis or SkillsID. Select Explore Careers, to find careers for your client based on their skill set. Select Learn More to see a geographic breakdown by job title and Recommended Jobs at the bottom of the page.

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By using Coach Control during a session, you can show a User learning opportunities
available in the Learning Centre and make recommendations in real-time. This will help when planning a career path for each individual and help them feel set up for success.
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Find the Learning Centre tab on the left-hand panel. From there, you can search for lessons by keyword, or start a lesson where the User left off. The Learning Centre will remember progress for ease of use!

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If you have any questions, please email employmentservices@thrivemycareer.com and we will be happy to assist you.

Download this Desk Aid for more tips!