By selecting Coach Control from a User's profile, you will gain access to their Thrive experience and be able to perform actions on their behalf such as saving jobs, building resumes, adding items to their to-do list, booking additional onboarding sessions and updating accounts in real-time!

To enter Coach Control mode, search for the user whose account you would like to temporarily access. Once you're on that user's profile, click the dark blue Coach Control button and then the Let's go! button.

Once you are logged into the User's Dashboard, you will see a banner at the top of the page.

Here are some helpful actions you can perform while in Coach Control mode;

Attending a Group Onboarding Session will help Users feel comfortable with the Thrive platform and will answer any questions they may have (that aren't covered during their job coaching session). If a User has not yet registered for a Group Onboarding Session, there are a couple of options to book:

Please note: a User can attend a group session as many times as they like! The Thrive team is here to help!

Using Coach Control, you can help Users build and refine their resume(s) and help them
populate the right information. To do so, select Resumes from the left-hand panel either select Upload Resume, New Resume or edit an existing, saved resume. From there, enter as much information as needed for each field.

While using Coach Control, you can search for and save jobs on a User's behalf from within Thrive and on major Job Boards. You can provide valuable advice on what to search for and what jobs would match a User's profile and career path.
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We recommend using the Chrome Extension to save the full job posting from job boards such as Indeed. Search for a role on Indeed, save any jobs of interest with the Chrome Extension and review them in the Job Tracker. You can re-categorize each position and assist users to apply for roles.

Helping a User plan their career path begins with identifying their skills. By using the Career Path Explorer tool, you can create learning and development plans for upskilling and reskilling, plus see what relevant job opportunities are available in their area. Select Career Path Explorer and scroll down. From there, you can either upload or select a saved resume to populate a skills analysis or SkillsID. Select Explore Careers, to find careers for your client based on their skill set. Select Learn More to see a geographic breakdown by job title and Recommended Jobs at the bottom of the page.

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By using Coach Control during a session, you can show a User learning opportunities
available in the Learning Centre and make recommendations in real-time. This will help when planning a career path for each individual and help them feel set up for success.
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Find the Learning Centre tab on the left-hand panel. From there, you can search for lessons by keyword, or start a lesson where the User left off. The Learning Centre will remember progress for ease of use!

If you are using Coach Control to make changes to your client's account, the Last Login date will not change for the user.
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If you have any questions, please email employmentservices@thrivemycareer.com and we will be happy to assist you.
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