Key Benefits
As a coach, you can directly reschedule /cancel a session with your client rather than going through Thrive support or requesting a client reschedule a session
** Please Note - Currently extending a session beyond its scheduled duration is not available functionality, however to self-serve and for any last-minute changes (if there's not enough time to go through Thrive Support), you can quickly cancel a session and rebook a session using the steps below. If you need any further support and time allows, you can contact 'coach support' and they will be able to extend the session for you, subject to your availability.**
Here is how to Reschedule/Cancel
RESCHEDULING THE SESSION -
Navigate to 'My Sessions' and select the session you wish to amend.
3. On the following page you have the ablity to 'Reschedule' or 'Cancel'.
4. Press 'Reschedule'
This page provides an overview of the quick and easy process; Press 'Start'.
4. The following page will allow you to pick a new date and time:
5. You will see the booking summary page with - New Session Time 'Proposed'
You have a chance to write an optional message to the client (500 Characters Max)
Review these details and press 'Invite'.
6. The final page confirms the new proposed date/time has been sent and the client will receive a notification email, from which they can accept/decline the new proposed date/time.
Client Notification email example.
By pressing the Accept or Decline button:
The client will be taken to the platform, where they can take the necessary action.
Client View of the session invites page -
CANCELLING THE SESSION
Navigate to 'My Sessions' and select the session you wish to amend.
2. On the following page you will have the ability to 'Reschedule' or 'Cancel'
3. Press 'Cancel'
4. You will get a pop-up message as seen in the screenshot below
5 If you wish to proceed with the cancellation, press 'Yes'
6. The next page confirms the cancellation of the chosen session
7. You will then see this cancelled session listed as cancelled on your sessions overview page
**We hope you enjoy this new process and that it brings your ease and efficiency. If you have any further questions on this, please contact the Thrive support