Coaches can now update the status of a session for up to 48 hours after it has started. This helps ensure that billing and feedback are applied correctly and saves you from having to raise a support request if a status was set incorrectly.
Why update a session status?
Makes sure the correct billing and feedback workflows are applied
Allows you to resolve errors yourself without waiting for support
Keeps session records accurate and up to date
When can you update a session status?
From the session start time and up to 48 hours afterwards
Which statuses can be selected?
You can update a session to any of the following:
Expired – no participants joined or the session was not marked complete
Completed – session took place as planned
Completed offline – session was completed outside of the platform
Client did not attend – client was absent
Coach did not attend – coach was absent
How to update a session status
Go to the MySessions page
Select your session and select View
Go to the Session details page
Click the Modify button
A pop-up will appear with:
A summary of the session
The current status
A dropdown to choose a new status
Select the new status and confirm your change
What happens after you update?
An info panel will display, explaining the impact of the selected status (acknowledgement and credit details)
For expired sessions, a tool-tip is available to clarify what the “Expired” status means
