We take your privacy and security seriously.
Here’s a clear overview of who can access your data and how it is protected.
Your Personal Data
Your personal information is stored securely.
All data is encrypted in transit and at rest.
Strict access controls are in place across our systems.
If you have any specific data protection questions, please contact
dataprotection@thrivepartners.co.uk
Session Recordings and Transcripts
If your session is recorded and you have not opted out:
Recordings are processed under GDPR safeguards.
Transcripts and AI summaries are generated securely.
Your session data is not used to train AI systems.
The data is only used to provide you with your transcript and summary.
What You and Your Coach Can See
Only you and your coach can see what has been discussed in your sessions.
Your session conversations remain confidential between you and your coach.
Admin users cannot access the content of your sessions.
Your privacy within the coaching relationship is respected at all times.
What Admins Can See
What you Thrive Admin team may see:
Generic session details such as date and time
Booking status
Attendance status
They cannot see:
What was discussed
Session recordings content
Transcript content
Access is limited to what is necessary for operational support.
Account Security
You are responsible for:
Keeping your login details secure
Not sharing your password with anyone
Informing us immediately if you suspect unauthorised access
If you believe your account has been compromised, please contact
info@thrivepartners.co.uk
For full details, please refer to our Terms and Conditions page.
If anything feels unclear, contact us directly and we will help.