Credit types
Each client is linked to two credit pools:
Client credits
Assigned directly to the individualOrganisation credits
Provided through the organisation’s plan
How eligibility works
A client may appear to have credits, but booking depends on both pools.
If either pool is empty, the client becomes Not eligible
This means no new session can be booked
Organisation priority
The organisation credit pool always takes priority.
If organisation credits = 0
Even if client credits > 0
The client is still Not eligible
What this means for you
Always check booking eligibility, not just credits
Do not rely on client credits alone
If a client cannot book, the issue may sit with the organisation
Quick check
Before booking, ask:
Does the client have credits?
Does the organisation have credits?
Is the client marked as Eligible?
If one fails, booking will not be possible.
