You can join a booked coaching session from the My Sessions page in your MyThrive coach account.
You can enter the session up to 15 minutes before its scheduled start time. Join early so you can check your camera, microphone and internet connection.
Before you join
Make sure that:
you’re using a stable internet connection;
your upload and download speeds are above 3.5 Mbps;
your camera and microphone are connected;
your browser has permission to use your camera and microphone;
you’re in a quiet, private and well-lit space; and
other applications aren’t using your camera or microphone.
Have your client brief and previous session notes available, if relevant.
How do I join the session?
Sign in to your MyThrive coach account.
Select My Sessions.
Find the relevant booked session.
Select the option to view or join the session.
Allow your browser to use your camera and microphone if prompted.
Check that you can see and hear yourself.
Select Join session or Start session when the button becomes available.
The joining option may show a countdown before the session becomes available.
Can I join from the calendar?
Yes. You can also open the session from your MyThrive calendar:
Select Calendar.
Find and select the booked session.
Select View session.
Select the option to join when it becomes available.
What if the client hasn’t joined?
Send the client a message through MyThrive to let them know you’re waiting. Remain available for at least 20 minutes.
If the client still hasn’t joined or contacted you after 20 minutes, end the session and select Client did not attend.