What do I do if my client hasn't turned up?

If your client isn't online at the start of the session you will need to reach out via in-platform messaging to remind them that you are waiting.

If the client has still not joined the session or contacted you to make alternative arrangements for the session after 20 minutes (e.g., via phone, Zoom), you can end the session with the 'Client did not attend' option. You can still invoice for sessions where the client did not attend.