Credits are purchased in bulk in advance, and they all sit in the main credit pot for the enterprise. When credits are allocated to people, these aren’t removed from the main pot until they are used (i.e. session is booked). You can allocate more credits than you have in the main pot, and these get used on a first come first served basis. If the main pot is emptied (i.e. all credits are used by booking sessions), no more sessions will be able to be booked, even if people have credits remaining. If a person’s credits expire and don’t get used, this does not affect the main pot of enterprise credits.
Credits allocated to people can be given a specific expiration date, different from the expiration date of credits in the main pot. These dates are in no way related. Normally we see the people’s credits expiration dates to be set within 3, 6 or 12 months. Once someone registers, they are automatically allocated credits with the expiration timeframe set for the enterprise.
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