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Where can I find my credits?
Where can I find my credits?
Written by Yuka Ong
Updated over a week ago

Credits earned from trading-in your items with us are issued via a gift card.

It will be sent to your email together with a breakdown of the value of each item 6-8 weeks after your pick-up or drop-off date.

Kindly note that you may receive more than one email in total, containing a breakdown of the value of the items you've dropped off, and they may or may not be credited in tandem. Due to the nature of our operations, books are credited separately from clothes should you be trading in both item types. You may also receive an additional email should vintage and rare books be present within your drop-off of books.

If you don’t see an email, do check your spam/junk inbox in case the emails have ended up there. (Quick tip: as your credits do not have to be spent in a single transaction, we recommend saving this email for quicker access to your gift card for future purchases!)

If you are unable to locate your gift card, please drop us an email at, so that we can help to resend the gift card to your email.

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