If you are reading this Article, it is likely that you are experiencing issues connecting with your Google Sheets account.

You can use the following steps to resolve this issue. Thunkable is working on streamlining this process to make it as easy as possible.


Hard Refresh the Browser

As a first step, we recommend refreshing your browser. This can fix minor issues caused by old data being stored in the browser cache.

A "hard refresh", "force reload", or "force refresh" ensures that you are seeing and using the latest version of Thunkable, and that any cached data that could be causing a connection issue is wiped clean and freshly retrieved.

Windows

The keyboard shortcut to hard refresh your browser is Ctrl + F5. You screen will blink momentarily and the banner should disappear. If not, try clearing your cache.

Mac

On a Mac computer you can use the Option + Cmd + R shortcut to force your browser to refresh. If this does not work for you, try clearing your browser cache.


Refreshing didn't work for you?

If the above does not work to get your back to Thunking with your Google Sheets, then you'll have to reset the connection.

Step 1: Delete your Google Sheets data sources from the 'My Data Sources' tab

  1. Go to x.thunkable.com and click the 'My Data Sources' tab.

  2. Delete each of the Google Sheets data sources by clicking the trash icon

Step 2: Remove Thunkable from your approved apps in Google

  1. Go to the Security section of your Google Account.

  2. Under “Third-party apps with account access,” select Manage third-party access.

  3. Select Thunkable.

  4. Select Remove Access.

Step 3: Reconnect your Google Sheets data source

You should be able to authenticate with your Google account appropriately and connect your sheets to your apps again.

If you experience any further issues with your Google Sheets data source after following these steps, please reach out to support@thunkable.com. A team member from Creator Success will follow up with you directly.

Did this answer your question?