How do I cancel?
If you cancel your Ticker pay-per-mile policy, any refund is based on how far through your policy you are plus any non-refundable fees. You’ll only get a refund if you haven’t made any claims.
When you first pay for your pay-per-mile policy, a non-refundable setup fee of £50 is included in the price.
If you cancel before the policy has started:
You’ll be charged the setup fee for arranging your cover, but you’ll receive a full refund of your premium and there’s no cost for the Ticker mile tracker if it hasn’t been sent to you.
If you cancel within 14 days of your policy starting:
The fee for your policy setup is non-refundable but there will be no cost for the Ticker mile tracker if it hasn't been sent to you. If it has, you have 10 days to return the device or there will be a £35 fee.
If you cancel after 14 days of your policy starting:
You’ll receive a refund of your premium minus any days you’ve been insured with us. The fees for your policy setup are non-refundable, unless the device hasn’t been sent at the time of cancellation. If it has, you have 10 days to return the device or there will be a fee. A cancellation fee of £50 will apply.
To cancel your policy, start a chat with us in the app or here at ticker.co.uk. We’re here from 9am to 5pm, Monday to Saturday (except public holidays).
Please refer to the Your insurance terms document in your Ticker app for all our fees. You can also find these here at ticker.co.uk.