If we've told you that we haven't seen any driving data from your Ticker device recently, there might be a very simple reason.
Remember: it's a condition of your policy that your device stays connected for the whole policy year.
If you have the plug-in Ticker device:
1. Your device isn't plugged in properly
If your device isn't plugged in or has been knocked loose, we may send you a message in the Ticker app to let you know.
Once you've plugged the device back in, we'll send another message to say it's connected. This could take a few minutes.
2. Your device is damaged
Check the Onboard Diagnostics (OBD) port where the device plugs in and the device itself to make sure the pins aren't damaged. If you can see any problems, start a chat and we'll send you a new device.
2. You're parked somewhere with limited signal
It's unusual but if you're parked underground, the device's signal could have been disrupted - particularly if you've left your car in an airport car park while on holiday.
Simply start a chat with us in the app to let us know if this is the case.
If you have the stick-on Ticker box:
1. Your box isn't paired with your phone
You can find lots of help with pairing here. You'll also be prompted to pair each time you open the app if we can see you're not paired.
2. Some of your settings aren't right
You need to check these settings:
Bluetooth on when you drive
Mobile data on when you drive
Location permissions on
Low power mode off when you drive
The easiest thing to do is just open the Ticker app - we'll direct you from there.
3. Your iPhone has deleted the Ticker app
If you ever see that the Ticker app icon has a little cloud symbol under it, that means you need to tap it to download the app again.
4. You haven't been driving
If you've been on holiday or you're just not driving at the moment, start a chat with us in the app to let us know.
Still having problems? Start a chat with us for help.