If we've told you that we haven't seen any driving data from your Ticker device recently, there might be a very simple reason.
If you have the plug-in Ticker device:
1. Your device isn't plugged in properly
You may have knocked the device by accident when getting in and out of the car, or bumpy roads could have knocked it loose - check that your device is still plugged in securely.
2. You're parked somewhere with limited signal
It's unusual, but if you're parked underground the device's signal could have been disrupted - particularly if you've left your car in an airport carpark while on holiday. Simply start a chat with us in the app to let us know if this is the case.
If you have the stick-on Ticker box:
1. Your box isn't paired with your phone
You can find lots of help with pairing here. You'll also be prompted to pair each time you open the app if we can see you're not paired.
2. Some of your settings aren't right
You need to check these settings:
Bluetooth on when you drive
Mobile data on when you drive
Location permissions on
Low power mode off when you drive
The easiest thing to do is just open the Ticker app - we'll direct you from there.
3. Your iPhone has deleted the Ticker app
If you ever see that the Ticker app icon has a little cloud symbol under it, that means you need to tap it to download the app again.
4. You haven't been driving
If you've been on holiday or you're just not driving at the moment, start a chat with us in the app to let us know.
Still having problems? Start a chat with us for help.