Your box will still collect your driving data even if it's not paired with the phone - we'll just get it when your phone is next connected.

If we don’t see any data for a while, we’ll let you know so you can check your phone's still paired.

If we still don’t see any data, we'll remind you to check your phone is always connected.

Having your phone and box connected is a condition of your insurance, so if we think you’re deliberately keeping them disconnected, we may ask you to leave or cancel your policy.

You can always chat with us in the app if you need help with your box.