If you've been involved in a crash
Make sure you have details of the accident - what happened, where and when
Have the name and contact details of any third parties involved to hand
Make sure you’ve got any photos or videos of the accident and any damage saved
Get more advice on what to do if you’re involved in a crash.
If your policy started on or before 31 October 2025:
If your policy started on or after 1 November 2025:
If you need to claim for your windscreen or
windows
You can claim for windscreen or other glass damage using the online tool.
Go to the windscreen claim website
Enter your car reg and details of the damage
Choose a date and time for your repair
If your policy started on or before 31 October 2025:
If your policy started on or after 1 November 2025: