All our claims are handled by Carpenters – one of the biggest claims handlers in the UK. They will begin their investigation of what's happened using the details you give them, and liaise with any other insurance companies involved.

Investigating and settling a claim can be a lengthy process and not always straightforward. We know it can be stressful, but we'll do everything we can to work as efficiently as possible.

If you need to talk about your claim, you can call them on 0330 0533 727. Have your claims reference number handy if you have one.