Every order made via your box office will generate an order confirmation email, and if the order is for an event, your ticket buyers will get a second event confirmation email.
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How to edit your confirmation emails
In the Box office settings section of your dashboard, choose Email templates from the side menu.
Here, you’re able to edit the content and design of the emails your attendees receive when they purchase something from your box office.
For more help with editing your confirmation emails, please see the help articles: How to edit your Event confirmation email and How to edit your Order confirmation email.
You can also customise your confirmation emails by event. To do this:
Go to the Events section of your dashboard.
Open the event you want to edit.
Next, choose Event confirmation from the side menu.
Click the button marked Event specific order confirmation and edit as above.