Exporting your order information enables you to download all of your order and customer data for a particular event—or all of your events—as a CSV spreadsheet for use in Microsoft Excel or Google Sheets.
How to export your order information
In the 'Orders' section of your dashboard, use the search and filtering options to get a list of the orders you want to export.
For example, if you want to export all the orders for a particular event, select it from the 'Event or store is' menu to see the list of orders update.
For events with multiple dates and times, you can select specific occurrences from the same menu if you need to.
If you want to export a selection of your filtered orders, use the checkboxes to select the orders you want to export (you can bulk-select a page of orders by checking the first box).
Click the 'Actions' dropdown menu.
Click the 'Export' option.
From the pop-up, you can choose to export the 'Overview report', which contains the basic data for each order, or the itemised 'Line item report', which includes a breakdown of each item within an order.
Select the details you would like to see in your export. You can add or remove whole sections of data or you can choose the specific fields you'd like.
Optional: Use the star to save your filters to use again in the future.
Click the 'Download report' button.
💡 Things to note
The report will only include those lines shown on screen at the time. If you've filtered by an event, a range of order dates, or by order status, you’ll only get data relating to those filters.
Your data will be downloaded as a CSV file which can be imported to other programs such as Microsoft Excel or Google Sheets.
View an example order report here (the 'Overview report' is in tab 1, and the 'Line item report' is in tab 2).
The 'Line item report' includes a 'Group ticket code' column. This shows the group barcode if the ticket is part of a group booking.