I Was Charged But Can't See My Tickets
If payment was deducted from your account but you haven't received your tickets, don't panic. Here's what to do:
Step 1: Check the App
Open the Tick'it app → go to My Events. Your tickets may already be there even if the email hasn't arrived yet.
Step 2: Check Your Email
Check your inbox and spam/junk folder for an email from Tick'it. Search for "Tick'it" or the event name.
Step 3: Wait a Moment
Card payments: Tickets are usually delivered within a few minutes
Cash payments (Lebanon): Allow up to 1 hour after your payment is confirmed at the Bob Finance or OMT branch
Step 4: Check for Pending Charges
Sometimes a payment attempt creates a pending authorization on your bank account even if the booking didn't complete. This is not an actual charge — your bank is temporarily holding the funds. Pending authorizations are released
automatically within 3–5 business days.
Step 5: Contact Support
If after 30 minutes (or 1 hour for cash payments) there's still no confirmation and no tickets in the app, contact our support team with:
Your order number (if you have one)
The email address you used during checkout
A screenshot of the charge from your bank statement
We'll investigate and make sure you get your tickets!