Recipient Didn't Receive the Transferred Ticket
If you transferred a ticket to someone and they haven't received it, here's what to check:
Ask the Recipient to Check
Check their email (including spam/junk folder) — The ticket is sent to the email address you entered during the transfer
Check the Tick'it app — If the recipient has a Tick'it account with the same email, the ticket will also appear in their My Events section. Make sure they login using the same email you sent the ticket(s) to.
Wait a few minutes — Transfers are usually instant but may take up to a few minutes
Common Issues
Wrong email address/typo — Double-check the email address you entered when transferring. If there's a typo, the ticket was sent to the wrong address. In that case, please contact support for assistance.
Recipient doesn't have a Tick'it account — They'll still receive the ticket by email. They don't need an account to use the ticket.
Email in spam — Ask them to search for "Tick'it" in their email, including spam/junk folders.
Still not received?
Contact our support team with: - Your order number - The email address you transferred the ticket to - The event name
We'll help track down the ticket.