How to Request a Refund
Since refund policies are managed by the event organizer, you need to contact the organizer directly to request a refund.
How to Find the Organizer's Contact Details
Open the Tick'it app or go to tickit.co
Find the event you purchased tickets for
On the event page, look for the organizer's name
Tap on the organizer's name to see their contact details and social media links
Reach out to them directly with your refund request
[Screenshot: Event page showing organizer name and contact details]
What to Include in Your Request
When contacting the organizer, include:
Your full name
Your order details
The event name and date
The reason for your refund request
What to Expect
The organizer will review your request based on their refund policy
Response times vary by organizer
If approved, the refund will be processed within 5â10 business days depending on your payment method and bank
Organizer Not Responding?
If you've contacted the organizer and haven't received a response after a reasonable time, contact Tick'it Support, and we'll try to assist.
Can't Attend But Refund Not Available?
If the organizer denies your refund, you still have options:
Resell your ticket on the Tick'it marketplace (see: How to Resell Your Ticket)
Transfer your ticket to someone else (see: How to Transfer Your Ticket)
Important: Service fees are non-refundable, even if the organizer approves a refund for the ticket price.