My Payment Was Rejected — What Should I Do?

Why Payments Get Rejected

Card payments can be rejected for several reasons:

Insufficient funds — Check your account balance and try again
Card rejected by our payment gateway — Our payment gateway has rejected your card due to security reasons.
Card declined by your bank — Your bank may have blocked the transaction for security. Contact your bank to authorize it, then try again on Tick'it
Incorrect card details — Double-check your card number, expiry date, and CVV
3D Secure / OTP verification failed — Some banks require a one-time password (OTP) sent by SMS or approval in your banking app. Make sure you complete this step when prompted
Card type not supported — Verify that your card type is accepted
Card is blocked by the payment gateway — Check that your card type is accepted on Tick'it

Double-check your card details and try again
Contact your bank to authorize the transaction
Try a different card or payment method
In Lebanon, you can also pay by cash at Bob Finance/OMT, Whish Pay, or OMT Pay Wallet
Outside Lebanon, try Apple Pay or Google Pay as alternatives

If you've tried everything and your payment still fails, contact our support team with a description of the error message you're seeing.