Double Charges and Incorrect Amounts
We understand how concerning billing issues can be. Here's what you should know:
Pending vs. Completed Charges
Sometimes what appears as a double charge is actually a pending authorization — your bank temporarily holding the funds. This is not an actual charge and will be released automatically within 3–5 business days.
How to tell the difference:
Check your banking app or statement — some banks label charges as "pending" or "completed"
If one charge shows as "pending", it will likely disappear on its own within 3–5 business days - If both charges show as "completed", this may be an actual double charge that needs investigation
Note: Not all banks show the status of a charge. If your bank doesn't distinguish between pending and completed transactions, wait 5 business days. If both charges are still showing after 5 days, contact our support team — it's likely a real double charge that needs to be corrected.
What to Do
Wait 3–5 business days — If the extra charge is "pending", it should resolve automatically within this time frame.
If the charge is confirmed and incorrect, contact Tick'it Support with:
Your order details or booking email
A screenshot of the charge(s) from your bank statement
Our team will investigate and process a correction