Charged Without a Booking
If money was deducted from your account but you didn't receive a booking confirmation or tickets, there are several possible explanations.
Step 1: Check If the Booking Went Through
Check your email (including spam) for a confirmation from Tick'it
Check the Tick'it app under My Events
Sometimes the booking goes through but the confirmation email is delayed — wait a few minutes and check again
Step 2: Check If You Submitted a Request to Join
Some events require you to request to join instead of buying tickets directly. In this case:
Your payment is authorized (held) but not charged until the organizer accepts your request
If the organizer accepts your request — the payment is completed and your tickets are issued
If the organizer rejects your request — the authorization is released and the money is returned to your account within a maximum of 7 business days
If you submitted a request to join and are waiting, this is normal — the charge you see is an authorization hold, not a completed payment. Check your email and the app for updates on your request status.
Step 3: Check for Pending Authorization (Failed Payment)
If you didn't submit a request to join, the charge might be a pending authorization from a payment attempt that didn't complete. This happens when:
The payment process was interrupted (e.g. you closed the app, lost internet connection)
The 3D Secure / OTP verification step wasn't completed
There was a temporary error during checkout
Pending authorizations are not actual charges — your bank is temporarily holding the funds. They are released automatically within 3–7 business days depending on your bank. Not all banks show the difference between a pending hold and a completed charge — if your bank doesn't, wait 7 business days and the hold should disappear.
Step 4: Contact Support
If after 7 business days the charge is still on your account and you have no booking in the app or confirmation email, contact our support team with:
Your email address
A screenshot of the charge from your bank statement
The event you were trying to book
We'll investigate and resolve it.