Contacting the Organizer
For questions about a specific event (refunds, event details, special requests), you should contact the event organizer directly. There are several ways to reach them.
Option 1: From Your Ticket (Fastest)
If you already have a ticket for the event:
Open the Tick'it app
Go to My Events
Tap on the event
Tap on your ticket
Tap Actions
Select Contact Organizer
This will open a direct line to the organizer for that specific event.
[Screenshot: My Events → ticket → Actions → Contact Organizer]
Option 2: From the Event Page
If you don't have a ticket yet, or want to ask before buying:
Open the Tick'it app or go to tickit.co
Find the event page
Look for the organizer's name on the event page
Tap on the organizer's name to see their:
Contact information
Social media links
Website
[Screenshot: Event page — organizer name and profile]
Option 3: Via Social Media
DM the organizer on their social media channels (Instagram, Facebook, etc.)
Visit their website if listed on their profile
When to Contact the Organizer
Refund requests
Questions about event details not listed on the page
Special accommodations or group bookings
Questions about event policies
Age restrictions or dress code clarifications
When to Contact Tick'it Support Instead
Technical issues with the app or website
Payment or billing problems
Account and login issues
Ticket delivery issues
Transfer or resale issues