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How We Match You With Your Designer

Tilly carefully screens, evaluates and trains our designers to make sure you have the best match.

Alexis Sutton avatar
Written by Alexis Sutton
Updated over 2 years ago

Matching you with a designer is part of Tilly’s secret sauce!

It starts with our rigorous designer screening process, making sure they are the right fit for Tilly’s customers and our custom-built design flow. Tilly's designers have Landscape Architecture degrees from accredited universities and have spent at least several years working in the U.S. on residential landscape design projects.

We then assess our designers and get to know their style, regional expertise and many other factors that go into a successful match. We track their availability and capacity and then make an introduction.

Because we want to ensure the best match for the best outcome, we may need additional time for the right designer to become available. The process is typically 1-3 business days but may take longer depending on the time of year.

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