Every purchase on Tilt is covered by Buyer Protection, so you can bid, buy and rip with confidence.
What's covered
Not as described: the card's condition, set, edition or language doesn't match the listing. See Received Wrong Item.
Damaged: your cards or sealed product arrive damaged. See Received Damaged Item.
Counterfeit items: you receive a counterfeit product. See Counterfeit or Fake Items.
Never arrived: your order doesn't arrive within the estimated delivery time. See Order Hasn't Arrived.
Secure payments: your payment details are handled securely, and sellers never see them.
What's not covered
What you pull: packs, boxes and breaks are random by nature. Buyer Protection covers the product you bought, not the value of the cards inside.
Failed delivery: because of the nature of TCG products, orders that can't be delivered aren't eligible for a refund if the parcel isn't collected from the pickup point or depot, or is returned to the seller after failed delivery attempts. Any refund in these cases is entirely at the seller's discretion. Please check your delivery address before every purchase and collect your parcel on time.
Change of mind: if the item matches the listing, it isn't covered. See our Refunds & Cancellation Policy.
Buyer Protection fee
A small fee is added at checkout to fund Buyer Protection:
| UK | Euro |
Fixed fee | £0.50 | €0.70 |
Orders under £150 / €150 | + 5% of the order | + 5% of the order |
Orders of £150 / €150 or more | + 3% of the order | + 3% of the order |